Support

Our dedicated support team are available 365 days a
year to answer any questions you may have. To
ensure maximum uptime for our system, we've
invested heavily in the latest technology.

Without getting too technical, we have ensured a
fantastic system performance by embedding the
latest security features into our servers and
installing real time backups and sophisticated
load balancing technology.

Dealer Benefits

The DealTrak123 system is being used on a daily basis in dealerships across the UK. The system is helping dealers to close more deals and make more money by speeding up the F&I process.

To find out more about the benefits available to dealers please click below.

Dealer Benefits

Administration Benefits

  • paperwork Less paperwork
  • validation Validation means less errors
  • box A central resource for all your proposals
  • lock A secure store for all your customer details
  • mouse Submit multiple proposals with a few clicks
  • zoom Search and find a proposal within seconds

Sales Benefits

  • up Increase PPU
  • up Increase penetration
  • up Increase Acceptance Rates
  • email Remarket existing customers
  • reports Easy to generate sales reports

Finance Benefits

  • accurate Ensure accurate data is sent to your lenders
  • tick Validate addresses, postcodes and car details
  • time Quick stats panel to keep you up to date
  • quick Lenders responses straight to your PC
  • printer Speedy printing of finance documentation

Insurance Benefits

  • link Easily integrate insurance products into deals
  • print Print FSA compliant key facts
  • money Sell GAP, PPP, MBI & and other products
  • increase Increase profit per unit
  • service Offer a better service to your customers

Reporting Benefits

  • report Build detailed F&I reports
  • chart Report on individual lenders acceptance rates
  • bar chart Report on individual lenders conversion rates
  • monitor Keep track of your insurance penetration
  • pie chart Build custom reports

Management Benefits

  • Easy chart Easy to generate F&I reports
  • monitor Monitor penetration rates
  • money Knowledge that PPU is being maximized
  • chart lenders Report on individual lenders performance
  • monitor staff Monitor staff F&I penetration

Lender Benefits

Our system speaks to all of the top lenders in a highly sophisticated way when processing a customer's application. DealTrak123 collects all of the information lenders require quickly and easily, saving the lenders hours and hours of admin time when processing orders.

To view further benefits available to lenders please click below.

Lender Benefits

Processing Benefits

  • paperwork Reduce processing costs
  • validation Ensure accurate data is received
  • xml Receive proposals by XML

Payout Benefits

  • less errors Less admin errors on documents
  • customer Pre-validated customer information
  • fast Faster communication with dealers
  • car Accurate vehicle and asset details

Business Benefits

  • powerful Powerful feature to offer a dealer
  • send proposals Dealers can send proposals quickly and easily
  • money Reduces business costs
  • increase Increase dealer efficiency rates

Partner Benefits

Do you have a unique product aimed at motor dealerships? Why not speak to us about integration? We currently deal with some of the biggest partner brand names in the motor trade. We employ cutting edge technology to enable a seamless integration of your products with our system - resulting in a simply and easy centralised point of sale system for the dealer.

To view the benefits available to partner please click below.

Partner Benefits

  • down Reduced cost of acquisition
  • out Exposure to a larger dealer network
  • lorry Service is delivered straight to the dealer
  • door Easy accessibility of your product
  • chart Easy reporting tools
  • money Minimal cost
  • tick Great ROI

The Consumer Credit Directive 2011

The CCD has been created to try and harmonise the way credit is offered and governed throughout the EU. Although UK credit has been regulated using the Consumer Credit Act since 1974, it was decided that the CCD should be integrated into the mainstream for unsecured credit. This means that various elements have changed in the way credit is governed, affecting the entire chain from consumer through motor dealer and lender. The main points can be summarised as follows.

To view the full Consumer Credit Directive please click below.

The Consumer Credit Directive 2011

Responsible Lending

Lenders must ensure a borrower has been properly assessed for suitability and affordability before offering credit. Some lenders will now insist on more rigorous proof of income and may request expenditure information to assess disposable income.

If a lender refuses credit to an applicant for reasons related to credit information, then the lender must make this information available to the applicant along with details of the credit reference agency used.

Standard European Consumer Credit Information (SECCI)

This may also have the title of Pre Contract Information.

Information to be presented to any applicant after an offer of credit has been made detailing the exact terms and implications of the credit offer.

The applicant is entitled to take the SECCI away for consideration and cannot be asked to proceed until they have had what they consider to be a satisfactory period to consider the terms.

Should any terms change pre-signing then the SECCI must always be reproduced to reflect this.

Adequate Explanations

It is also the responsibility of the credit intermediary to ensure that the applicant is made aware of key information prior to signing which is additional to the SECCI.

This usually takes the form of a document that must be orally explained to the applicant.

Different lenders have different names for this and some will ask for written confirmation that this task was completed, others won't.

Right of Withdrawal

Once the agreement has been signed and executed, the borrower still has the right to withdraw from the agreement within 14 days of the date the agreement is executed.

This allows the customer to exit the credit agreement but does not affect the purchase of the vehicle and therefore under normal circumstances the customer must then find an alternative way of funding the purchase.

The lender is entitled to charge daily interest until settlement is received.

Partial Settlement

The borrower is now entitled to make lump sum payments towards their agreement at their discretion.

The borrower must make it clear that this is a partial settlement and then the lender will offer to reschedule the term or monthly payments to reflect the payment.

Please appreciate that these are merely summarised points of interest from the directive. The full document can be accessed here from the Department of Business Innovation and Skills:

European Consumer Credit Directive